Can you decorate before we check in?
Unfortunately not. Vegas hotels will not let us enter rooms that are not checked into. Unless we book the room for you, our decorator would need to be added to the guest list to access a room key from the lobby.
If the set up is a surprise how will you access the room?
We work with what you feel most comfortable doing. We recommend clients leave their decorator's name at the front desk (name given once booked). You can also drop off a room key with us prior to leaving the room, by either using the excuse you need to use the restroom or we can suggest some places for you to send them to distract them.
What is your refund/cancellation policy?
All orders are refundable with at least a 2 week notice. Cancellations within 72 hours of your appointment will not be refunded under any circumstances. This includes but is not limited to reasons related to Covid-19, travel restrictions, delayed or cancelled flights, etc.
If you are running late, please communicate with your decorator. If your decorator shows up and can not gain access to your room due to no key being left, name not added to room, not being able to get ahold of you, etc you will be given a 15 minute grace period. After 15 minutes, our decorator will mark the order as undeliverable and there will be no refund.
Can we reschedule if our flight is delayed/cancelled?
We will do our best to accommodate your new schedule, but can not guarantee we will have an available time slot that fits your new needs. We suggest booking our services for the second day or later of your trip to make sure any travel delays will not effect your appointment and that you will be checked in and ready by your appointment time.
Can you present gifts for me?
Of course! At no extra charge, we will lay out any gifts/bottles of alcohol or champagne/etc. Just let your decorator know where you have placed them within the room. Many clients choose a specific closet or bag. However, we can not purchase food or alcohol for you due to permits and regulations.